Major bugs that went live:
1. Sale tax applied to offered products :
Description:
Sale tax , different from the normal sales tax was applied on every product that was on sale.
Observation : Sale tax is a magic figure that brings selling price equal to offer price.
RCA : A developer was on research from past many days to find out this magical equation to submit a maths project for his son at school.
Action taken: Son's high school maths teacher has been called up and given live demo.
2. Best offers are showed sold out as they were pushed into CMS.
Description: Every best offer was seen along with a 'sold out ' tag.
Observation : Best offers helped 'start of day' publicity.
RCA : while creating ' best deal ' sticker , developer has duplicated the existing ' sold out ' sticker and forgot to change the image path.
Action taken : image path field has been made unique in content admin system.
3. 502 errors all over.
Description : Site reported maximum number of 502 issues may be due to high load.
Observation : 502 errors were applicable only on products with good deals.
RCA : The team working on 5th February go live (502- the bus number in which they were traveling when they got this idea to start company ) have checked in part of code to wrong branch .
Action taken : New branch with restricted access have been created for 502 team.
4: Few orders were placed with good deals.
Description : Few of the customers were able to checkout good deal products like moto e.
Observation : The above three defects did not impact the sale of few offers.
RCA : Detailed inquiry has been commissioned on why the bugs couldn't stop orders from being placed.
Action taken : All the customers have been communicated via SMS and email about the bug and orders have been cancelled.
The sale has set an example on what not to be done to turn online customers skeptical about e trade.
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